Frequently Asked Questions
How can I get an appointment with an eye doctor at
Bascom Palmer Eye Institute?
How do I
know what kind of specialist I need?
How do
I know which specialist I should select?
I
don't know what's wrong with my eye, but my vision is deteriorating very
quickly / the pain in my eye is intolerable / I've had an accident
involving my eye, WHAT SHOULD I DO?
How can I
learn more about a specific eye disease or condition?
Where
is Bascom Palmer Eye Institute located?
Where
can I get something to eat during my appointment?
How
do I get an appointment if I live outside the United States?
Where
can I learn more about insurance and financial matters related to my
care at Bascom Palmer?
How can I get an appointment with an
eye doctor at Bascom Palmer Eye Institute?
 To obtain
an appointment at Bascom Palmer Eye Institute in Miami, Naples, Plantation, or
Palm Beach Gardens, you may contact our Appointments Department from
8
a.m. until 6 p.m., Monday through Friday. Our representatives speak
English, Spanish, and Creole. You may call, for an appointment:
- in our Miami facility: 305-243-2020,
- in our Naples facility: 239-659-3937,
- in our Plantation facility: 954-465-2700,
- in our Palm Beach facility: 561-515-1500, or
- toll free: 888-845-0002.
You may also request an appointment
online for all four facilities.
A confirmation of your appointment will be mailed to you.
Our Emergency Department in Miami is open, 24 hours a day, 7 days a
week, 365 days a year, call 305-326-6170.
How do I know what kind of specialist
I need?
When you make a request for an appointment, you will be asked about your
ophthalmic condition or, if you do not know your condition, you will be
asked to describe your symptoms. The appointment scheduling representative
will guide you in determining which ophthalmic specialty is most
appropriate for your visual needs.
How do I know which specialist I
should select?
Click here to view a
complete list of our specialists or to search for our physicians by their
specialty and their office location. This link provides useful information
including each doctor's area of sub-specialty and their educational
background. You may also contact our Appointments Department for further
information. For an appointment in our
- Miami facility: 305-243-2020,
- Naples facility: 239-659-3937,
- Plantation facility: 954-465-2700,
- Palm Beach Gardens facility: 561-515-1500,
- or toll free: 888-845-0002.
I don't know what's wrong with my
eye, but
- my vision is deteriorating very quickly
- the pain in my eye is intolerable
- I've had an accident involving my eye.
 WHAT SHOULD I DO?
Bascom Palmer Eye Institute has a 24-hour, 365-day-a-year emergency room
in Miami for many different types of eye emergencies. If you think you are
experiencing an emergency, please come to our emergency room immediately
or call 305-326-6170.
How can I learn more about a
specific eye disease or condition?
You may visit the Eye
Care section of this site to learn about symptoms, diagnostic tests
and research into many different eye diseases and conditions.
Where is Bascom Palmer Eye Institute located?
Driving directions to the Miami, Naples, Plantation, and Palm Beach Gardens
facilities are available in the Directions
section.
Where can I get something to eat
during my appointment?
Bascom Palmer Eye Institute in Miami has a cafeteria that is open Monday
through Friday, 7 a.m. to 6 p.m. which offers hot and cold foods
including breakfast, lunch, snacks, fresh fruit and baked goods. Vending
machines are also located on the patio across from the cafe.
Additionally, more than a dozen neighboring restaurants are available on
the University of Miami Miller School of Medicine medical campus, within walking
distance.
At Bascom Palmer Eye Institute at Palm Beach Gardens, there is a vending machine in the first
floor of the Surgery Center and neighboring restaurants are available within walking distance.
At Bascom Palmer Eye Institute Retina Center at Naples, the NCH cafeteria is located across
the street, and there is a café located in the lobby of the same office building where
Bascom Palmer Eye Institute at Plantation is located.
How do I get an appointment if I live
outside the United States?
Our International
Concierge will gladly coordinate all medical care and patient
services. We will schedule medical appointments and procedures, review
physician referral requests, and provide medical interpreters.
Additionally, our Concierge will assist with travel arrangements, hotel
accommodations, translation services, and provide up-to-date information
about Miami's exciting dining, shopping, sightseeing and cultural
activities. Contact our International Patient Concierge today at 305-326-6309; fax: 305-326-6104; Email:
bpei2020@med.miami.edu or
click here for
English and Spanish information.
Where can I learn more about
insurance and financial matters related to my care at Bascom Palmer?
Bascom Palmer Eye Institute's Patient Financial Services Department is
available from 8 a.m. to 4 p.m., Monday through Friday to answer your
questions regarding insurance, billing and payment information. Some tips
that you may find helpful:
- Please bring all insurance information, including insurance cards,
when you come to your appointment.
- We are a Medicare participating facility.
- Many medical insurance companies, as well as HMOs, require
pre-authorization for medical services. Please consult with your
insurance company or primary care physician to obtain a
pre-authorization, if required, prior to the date of your appointment at
Bascom Palmer Eye Institute.
- Bascom Palmer Eye Institute accepts cash, checks, American Express,
Visa, Discover and MasterCard for payment of services.
- For further information, please direct your calls accordingly:
Hospital Billing . . . . . 305-326-6165
Physicians' Billing . . . 305-326-6340
[back to top]
| 